Terms & Conditions | Rivendellholidays

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can clarify in further detail to avoid any misunderstandings.

All bookings are subject to the following terms and conditions.

1. Contract and Booking

1.1. This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers (or "you" / "your" / "party" / "guests") for a holiday as defined in the Housing Act 1988 Schedule 1 paragraph 9. The holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

1.2. A contract between you and the owner (or "we" / "us") will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract will be governed by UK law and any disputes dealt with exclusively by the courts of England and Wales. The contract binds you & all the members of your party. By paying the deposit and reserving a booking you agree that you are entering into a contract and that you accept these terms and conditions in full. It is your responsibility to ensure that all members of your party also accept these terms and conditions and adhere to them for the full duration of the stay.

1.3. Bookings cannot be accepted from persons under 18 years of age. The person making the booking ("lead guest") must provide their full name and the full names of all other guests, including the ages of any guests under the age of 18.

1.4. No bookings are valid until confirmed by us in writing. Once a booking is confirmed it is not subject to change unless a change is agreed by us. If you choose to cancel see section 3 for details of the terms that would apply.

1.5. Group bookings or stag / hen / other parties or events are not allowed. The maximum occupancy is 6 (excluding infants in travel cots), which must include no more than 4 adults. Only those listed on the booking form may occupy and use the property. This is a condition of our insurance and over-occupancy will result in immediate termination of your holiday and forfeiture of all payments. No pets are allowed at the property. The property is non-smoking / non-vaping throughout the premises.

1.6 If you have any specific requirements related to a disability then please do get in touch and we will make every reasonable effort to accommodate your needs. Please be aware that the house is split across three floors, with the upper floors and bedrooms only being accessible via stairs.

1.7 Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking without refund. We reserve the right to refuse a booking without any given reason.

1.8 We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

2. Payment

2.1 We will confirm whether your preferred dates are available once we receive your booking enquiry form. A non-refundable 20% deposit of the holiday cost is payable within 2 working days of our confirmation that your holiday dates are available, after which the dates may be released if the deposit is not paid.

2.2 The remaining balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and your reserved dates will be released.

2.3 Bookings made less than six weeks before your arrival date must be paid in full, including the refundable damage deposit, within 2 days of our confirmation that your holiday dates are available.

2.4 The deposit is non-refundable unless we are subsequently unable to honour the booking, as set out in paragraph 3.3 below.

2.5 Use of the dedicated EV charging point is subject to additional charges which can be found in our provider's app.

3. Cancellations

3.1 All cancellations must be notified in writing. The cancellation date will be deemed as the date on which we received the cancellation request. If you cancel your holiday then you may be due a partial refund which will be calculated as follows:

Cancellation within 7 days of deposit payment and more than 6 weeks before holiday start date: Deposit refunded minus £35 admin fee.
Cancellation more than 6 weeks before the holiday start date: Full refund of the non-deposit balance (if paid).
Cancellation more than 4 weeks but less than 6 weeks before the holiday start date: 75% refund of the non-deposit balance.
Cancellation more than 2 weeks but less than 4 weeks before the holiday start date: 50% refund of the non-deposit balance.
Cancellation less than 2 weeks before the holiday start date: No refund

3.2 We will make every effort to re-book a cancelled holiday. Should we be successful in obtaining a replacement booking, the refund due will be calculated as the cost of your booking minus the difference between your booking cost and the replacement booking cost (if the replacement booking is lower in value) minus a £35 admin fee.

3.3 Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

3.4 Refunds will normally be paid within 14 days of confirming the amount due to you.

4. Insurance

4.1 We strongly recommend that you investigate the travel and holiday insurance options available on the market and consider taking out a suitable product for your needs. If you choose not to, then you accept responsibility for any loss that you may incur due to a cancellation.

4.2 You may wish to consider the event of inability (or the inability of any, some or all of your intended party) or disinclination to travel to and stay at Rivendell for any reason. This includes, but is not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and may result in no refund or only a partial refund in accordance with 3.1 and 3.2 above.

5. Use of the Property

5.1 Tenancies normally commence from 16:00 on the day of arrival and all guests are required to vacate the rental by 10:00 on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Please remember to empty the bins, strip the beds and clean dirty dishes prior to leaving.

5.2 Pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.

5.3 Barbecues are not permitted.

5.4 Candles are not allowed inside the house.

5.5 Only kiln dried wood may be burned in the log burner. The log burner must not be left unattended and the fire guard must be fitted whilst it is in use. Please take particular care when using around children as all sides of the burner will get hot. Children are not permitted to light or use the log burner.

5.6 Wi-Fi is provided for the guest’s reasonable use. All guests agree to reasonable and lawful use of this service.

5.7 Smart TVs are provided for your use. It is your responsibility to sign out of any accounts you have logged into during your holiday, prior to departure. Unfortunately we are unable to check all the TVs between changeovers and are not responsible for any accounts that are left logged in.

5.8 Please do not move any furniture from one room to another. All inventory must remain in the property and not be taken to another property.

5.9 Please lock the doors and close the windows when you leave the property unoccupied. Please make sure you switch off lights, heating or any electrical appliances when you go out – we’re an eco-friendly holiday home.

5.10 Please park your vehicle on the driveway, ensuring it does not block access to other properties. Parking is limited to 1 vehicle. We provide an electric vehicle charging point for guests to use, which is subject to additional costs charged at the point of use. Guests are not permitted to charge vehicles from the internal house electrics under any circumstances.

5.11 Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision. Children are not permitted to go out onto the balcony without adult supervision. Please ensure your children do not climb the retaining wall behind the decking or enter the maintenance area underneath the decking.

5.12 A first aid kit and fire blanket are provided in the property. Please tell us if you have used any of these so that we can ensure they are replaced for the safety of our next guests.

5.13 Guests may in no circumstance re-let or sublet the property, even free of charge.

5.14 Guests may not hire in additional facilities from external suppliers (for example, hiring in paddling pools / hot tubs / bouncy castles).

5.15 We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes. We will always endeavour to contact you first if this is required.

5.16 Please respect our neighbours and the local community and keep noise levels to a minimum between 11 pm and 8 am.

5.17 No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

5.18 We are not responsible for the loss or damage of any personal belongings or valuables of the guest.

5.19 We reserve the right to terminate a holiday without compensation where any illegal activity takes place or where the unreasonable behaviour of guests may impair the enjoyment, comfort or health of others.

5.20 We have compiled the information on our website to reflect the quality of the property and the facilities offered. Guests accept that minor differences between text and photographs on the website and the actual property may arise. If a facility is of particular importance to you, please check with us prior to booking.

5.21 Any problem or complaint which guests may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when we have not had the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.

5.22 This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

6. Damages

6.1. Guests shall keep the property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.

6.2. You must report to us any damage or breakages made during the holiday occupancy so that we can arrange replacement and maintenance for our next guests. We reserve the right to make a reasonable charge where holidaymakers have contravened our request for the property to be smoke-free; or to cover additional cleaning costs if the property is left in an unacceptable condition.

6.3 In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. An invoice for damage/breakage costs, if applicable, will be issued within 7 days of the end of your holiday and must be paid within 28 days.

6.4 No products other than toilet paper are to be flushed down the toilets. We reserve the right to charge for plumbing costs if the drains are blocked due to flushing other items down the toilets.

6.5 No phone is connected at the property and the let does not include call charges. Guests may not under any circumstances connect a landline phone and make calls from the property. We reserve the right to make a reasonable charge where this is contravened.

6.6 Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

7. Use of Data (GDPR)

7.1 The details provided in your booking form will be used by us solely for the purposes of administering your holiday booking.

7.2 Your details will be retained for 12 months following your holiday dates. After this point, all details will be deleted with the exception of the surname of the lead booker and dates of stay, which will be retained for accounting purposes.

7.3 Please contact us if you wish to access, correct or delete you data.

7.4 Your details will not be passed onto any third parties and will not be used for marketing purposes. Guest details will only be made available to a police officer or duly authorised person if requested and required by law.